The Contact Centre charges a one-off Referral Fee of £40.00 to cover administrative costs, payable via bank transfer (details here). A referral will not be processed, nor any contact arrangements made, until the fee is received.

A Referral may be made by a third party professional, such as a Solicitor, Mediator, Social Services, or Cafcass, or by the parents themselves (a Self Referral).

In all cases, regardless of who makes the referral, the Contact Centre has the right to decide whether or not to offer a place, and to terminate that place if our rules or Code of Conduct are not followed.

In normal circumstances a first contact date will be offered between two and three weeks after the Referral Form is received.

No contact can take place until the parties complete all sections of the form below. In the case of third party referrals a copy of the letter will also be sent to the referrer.

Changes to the arrangements for visits may be requested in certain circumstances, but again no such changes can take place until confirmed by the Centre.

Third Party Referrals

Our Referral Form and Guidelines for Referrers can be requested via email. Please complete the form and send it – together with the £40 fee via bank transfer – to

Self Referrals

In the case of self referrals, a separate form (below) should be submitted by each parent. 

In additional to the referral form you may be required to attend, by appointment, for an interview.  Please ensure that you provide a contact phone number so that we can arrange the appointment with you.

Alternatively you may choose to telephone first to make the appointment, and bring the completed form and fee with you.  If there is no answer when you phone, please leave a message, indicating that you are enquiring about the self referral, and we will call you back.

REFERRAL FORM (for legal professionals and parents)

Affiliated to and Accredited by the National Association of Child Contact Centres (NACCC)

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